Blog
Notes from the door.
Field notes, product thinking and practical guides from the CheckInHub team — on events, check-in, crew and the front door.
Latest · Event planningRunning the door when the venue's own team is off
Weekend and evening events give you the same front door with fewer people behind it. Here is what changes when the venue's duty team is skeletal, your suppliers are closed, and nobody is answering the number on the contract.
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Attendee experienceRunning the front door in more than one language
Some of the people arriving at your desk will not be confident in English, and almost none of them will say so. Here is how to run a door that works anyway, without hiring an interpreter.
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Managing crewThe shift handover at the front door
Door crew work in three and four hour blocks, so a two-day event changes hands six times or more. Here is how to hand over the door without losing the count, the exceptions or the kit.
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Registration & check-inWhen a guest sends someone else instead
A registered guest cannot make it and is sending a colleague. Here is how to transfer the place cleanly, so the badge, the pass and the headcount all still agree.
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Registration & check-inWhat to watch while the doors are open
The registration total is the number everyone stares at on the morning, and it is the least useful one once people start arriving. Here is what the live view is actually for, and the handful of things worth checking every ten minutes.
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Registration & check-inThe place that comes free: cancellations and a waitlist that works
A full registration list is not a full room. A waitlist turns the places that come back into seats somebody else wanted, but only if you make cancelling easy and release the places early enough to be acted on.
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Event planningWalking the front door on a site visit
A site visit usually covers the room, the stage and the catering. The entrance gets about ninety seconds of it. Here is what to look at, and what to ask the venue, while the building is still empty.
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Registration & check-inChecking in exhibitors and sponsors before the guests arrive
Exhibitors, sponsors and stallholders arrive hours before your guests, in vans, in dribs and drabs, and usually without a pass. Here is how to run that first door properly so the second one is calm.
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Security & dataWorking with the venue's security team at your front door
Your check-in desk and the venue's security team are running the same door with different lists. How to brief them, where the handover goes wrong, and the one number both sides need to agree on.
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Managing crewRunning the front door when you are short staffed
The crew you planned for is not always the crew you get. What to change at the door when you are two people down, what to hand to the guests, and the one number you must not lose.
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