[{"data":1,"prerenderedAt":203},["ShallowReactive",2],{"marketing-blog-blog\u002Fworking-with-the-venues-security-team":3,"marketing-blog-related-blog\u002Fworking-with-the-venues-security-team":186},{"id":4,"title":5,"author":6,"body":7,"category":164,"date":165,"description":166,"draft":167,"extension":168,"image":169,"imageAlt":170,"imageCredit":171,"imageCreditUrl":172,"meta":173,"navigation":174,"path":175,"readTime":176,"seo":177,"stem":178,"tags":179,"__hash__":185},"blog\u002Fblog\u002Fworking-with-the-venues-security-team.md","Working with the venue's security team at your front door","The CheckInHub team",{"type":8,"value":9,"toc":154},"minimark",[10,14,17,22,25,28,31,35,38,52,55,59,62,65,78,85,89,92,110,114,117,120,128,136,144,148,151],[11,12,13],"p",{},"At most venues you do not run the front door on your own. The building comes with its own people: a duty manager, a couple of stewards, a security supplier the venue has used for years. They are on shift before you arrive and they will still be there after your last guest has gone.",[11,15,16],{},"That is usually good news. It also creates the most common front-of-house problem there is, which is two teams standing at the same door working from two different lists, each assuming the other one has it covered.",[18,19,21],"h2",{"id":20},"you-are-checking-people-in-they-are-controlling-access","You are checking people in, they are controlling access",[11,23,24],{},"It helps to name the difference out loud, because it is the root of nearly every awkward moment at the entrance.",[11,26,27],{},"Your desk answers one question: is this person registered, and are they now checked in. The venue's security team answers a different one: is this person allowed past this point, right now, and are they carrying anything they should not be. Those two questions overlap, but they are not the same, and neither team can answer the other's question from their own list.",[11,29,30],{},"Once that is said plainly, the job becomes simple. Decide which question gets asked at which point in the doorway, and in what order. Nearly always the venue's check comes first at the outer line, and yours comes second at the desk. Guests who fail your check are still inside the building, standing in front of you, which is much easier to resolve than a guest who has been turned away at the street.",[18,32,34],{"id":33},"brief-them-like-crew-because-for-one-day-they-are","Brief them like crew, because for one day they are",[11,36,37],{},"The venue's stewards will be briefed by their own supervisor on the venue's procedures. Nobody will brief them on your event unless you do it.",[11,39,40,41,46,47,51],{},"Five minutes before doors is enough. What the event is, roughly how many people are expected, what a valid pass looks like on a phone, which door is for guests and which is for crew and deliveries, who to bring a problem to by name, and what time the rush is likely to land. ",[42,43,45],"a",{"href":44},"\u002Fblog\u002Fthe-door-brief-that-takes-five-minutes","The door brief that takes five minutes"," is written for exactly this conversation, and ",[42,48,50],{"href":49},"\u002Fblog\u002Fbriefing-your-door-crew-before-doors-open","briefing your door crew before doors open"," is the longer version when you have the time.",[11,53,54],{},"The single most useful thing you can hand a steward is a picture of the pass. If they know what a real one looks like, they will spot the screenshot of last year's event from two metres away.",[18,56,58],{"id":57},"agree-who-owns-the-count","Agree who owns the count",[11,60,61],{},"This is the part worth being stubborn about. At some point in the day somebody will ask how many people are in the building, and the answer has to come from one place.",[11,63,64],{},"If the venue is clicking people in on a counter at the outer door while you are checking them in at the desk, you will end the morning with two numbers that do not match, and no way to tell which one is wrong. Usually the gap is honest: the venue counted a courier, three crew and a guest who came in and went straight back out for a phone call. It still leaves you unable to say anything with confidence.",[11,66,67,68,72,73,77],{},"Pick the system of record before doors, and make it the one that knows people by name rather than by tally. Then give the venue a way to see it. Counting people out matters as much as counting them in, which we went through in ",[42,69,71],{"href":70},"\u002Fblog\u002Fcounting-people-out-not-just-in","counting people out, not just in",", and the reasoning behind trusting a live figure at all is in ",[42,74,76],{"href":75},"\u002Fblog\u002Fcounting-people-in-and-trusting-the-number","counting people in, and trusting the number",".",[11,79,80,81,77],{},"Under Martyn's Law that expectation is becoming formal rather than good practice. The Terrorism (Protection of Premises) Act 2025 received Royal Assent on 3 April 2025 and its duties are expected to commence in spring 2027, with the Security Industry Authority as regulator and a standard tier covering premises where 200 to 799 people may be present (ProtectUK, 2026). If the venue is preparing for that, arriving with a guest list you can read live makes you the easy tenant rather than the difficult one. We wrote about what it means at the door in ",[42,82,84],{"href":83},"\u002Fblog\u002Fmartyns-law-and-the-front-door","Martyn's Law and the front door",[18,86,88],{"id":87},"give-them-access-not-your-login","Give them access, not your login",[11,90,91],{},"Stewards often need to look something up. A guest insists they are on the list, a crew member has lost their pass, somebody wants to know whether a name has already come through.",[11,93,94,95,99,100,104,105,109],{},"The tempting shortcut is to let them use the desk's open session, or to read the answer out over the radio each time. Both cost you the audit trail. A steward signed in as themselves, with only the permissions the job needs, leaves a record you can actually read afterwards, and it takes about a minute to set up. ",[42,96,98],{"href":97},"\u002Fblog\u002Fgiving-crew-their-own-lanes-and-logins","Giving crew their own lanes and logins"," covers the setup, ",[42,101,103],{"href":102},"\u002Fblog\u002Faccess-tiers-for-staff-crew-and-vips","access tiers for staff, crew and VIPs"," covers who should see what, and ",[42,106,108],{"href":107},"\u002Fblog\u002Fan-audit-trail-you-can-actually-read","an audit trail you can actually read"," covers what you get back at the end of the day.",[18,111,113],{"id":112},"settle-the-edge-cases-before-they-arrive","Settle the edge cases before they arrive",[11,115,116],{},"Three situations account for most of the friction between a check-in desk and a venue's security team, and all three are cheaper to decide at nine in the morning than at half past two.",[11,118,119],{},"The guest who is not on the list. Decide now whether the answer is a walk-up registration at your desk or a refusal at the outer door, and tell the stewards which it is so they are not making that call on your behalf.",[11,121,122,123,127],{},"The guest who leaves and comes back. Agree what re-entry looks like, whether the pass is scanned again, and whether the venue wants a wristband as well. ",[42,124,126],{"href":125},"\u002Fblog\u002Fre-entry-and-day-passes-without-the-headache","Re-entry and day passes without the headache"," sets out the options.",[11,129,130,131,135],{},"The person who is expected but late, or important, or both. ",[42,132,134],{"href":133},"\u002Fblog\u002Fhandling-vips-and-latecomers-at-the-door","Handling VIPs and latecomers at the door"," is the fuller answer, but the short version is that somebody with a name and a radio should be able to authorise it without an argument at the entrance.",[11,137,138,139,143],{},"And when something does go wrong, write it down while it is fresh. ",[42,140,142],{"href":141},"\u002Fblog\u002Flogging-incidents-at-the-door","Logging incidents at the door"," explains why the note you make at the time is worth more than the version everybody remembers a week later.",[18,145,147],{"id":146},"what-a-shared-door-looks-like-when-it-works","What a shared door looks like when it works",[11,149,150],{},"The stewards know what a valid pass looks like and where to send a problem. Your desk does the checking in and nothing else. One system holds the names and both teams can see it. Re-entry, walk-ups and latecomers were decided before doors, not during them. Everybody who touched the list did so as themselves.",[11,152,153],{},"The guests notice none of this. They see one entrance, one queue and a check-in that takes about eight seconds, which is the point. Two teams at one door is not a problem to be managed, it is the normal shape of an event front of house. It only goes wrong when nobody says out loud which team is answering which question.",{"title":155,"searchDepth":156,"depth":156,"links":157},"",2,[158,159,160,161,162,163],{"id":20,"depth":156,"text":21},{"id":33,"depth":156,"text":34},{"id":57,"depth":156,"text":58},{"id":87,"depth":156,"text":88},{"id":112,"depth":156,"text":113},{"id":146,"depth":156,"text":147},"Security & data","2026-07-26","Your check-in desk and the venue's security team are running the same door with different lists. How to brief them, where the handover goes wrong, and the one number both sides need to agree on.",false,"md","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1762474293029-6a7f3698312c?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop","A security guard standing near a building entrance","Chad Nathan","https:\u002F\u002Funsplash.com\u002F@chadnathan?utm_source=checkinhub&utm_medium=referral",{},true,"\u002Fblog\u002Fworking-with-the-venues-security-team",6,{"title":5,"description":166},"blog\u002Fworking-with-the-venues-security-team",[180,181,182,183,184],"security","crew","front of house","venue","check-in","koDGOunZxxDhNohbh942dKTCRLpwCaXm1MtOjjgIGPE",[187,192,197],{"to":83,"title":188,"description":189,"date":190,"category":164,"image":191,"readTime":176},"Martyn's Law and the front door: knowing who is in the building","The Terrorism (Protection of Premises) Act 2025 turns on how many people are present at once. What the standard and enhanced tiers ask for, and why an honest, live headcount is the quiet foundation under the procedures.","2026-06-30","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1633358050629-bb6a292616ff?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":70,"title":193,"description":194,"date":195,"category":164,"image":196,"readTime":176},"Counting people out, not just in","Most front-of-house effort goes into getting people through the door. Far fewer teams can say, at the end of the night, that the building is actually empty. Here is how to make departures as reliable as arrivals, and why it is about to matter more.","2026-06-25","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1540039155733-5bb30b53aa14?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":198,"title":199,"description":200,"date":201,"category":164,"image":202,"readTime":176},"\u002Fblog\u002Fkeeping-the-guest-list-the-guest-list","Keeping the guest list the guest list","A guest list is personal data the moment you collect it. How to hold it responsibly without slowing down the door or drowning in compliance.","2026-04-24","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1518186285589-2f7649de83e0?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",1787334026263]