[{"data":1,"prerenderedAt":1146},["ShallowReactive",2],{"marketing-blog-index":3},[4,19,32,43,56,67,79,88,97,109,121,128,140,151,162,170,177,185,194,207,215,223,231,239,247,255,264,272,280,287,295,304,313,320,327,334,342,349,356,363,370,378,387,395,403,412,420,427,435,444,452,461,468,475,483,491,500,507,515,522,530,537,544,552,559,566,575,582,590,598,606,613,620,627,634,642,649,657,664,671,678,686,694,701,708,715,723,730,739,747,754,762,769,777,784,791,798,805,812,819,826,833,840,847,855,863,871,879,887,895,903,910,917,924,931,939,947,954,962,970,978,986,994,1001,1008,1015,1022,1029,1036,1045,1053,1060,1067,1074,1082,1089,1096,1103,1110,1117,1124,1132,1139],{"to":5,"title":6,"description":7,"date":8,"author":9,"category":10,"tags":11,"image":17,"readTime":18},"\u002Fblog\u002Fhandling-the-door-rush-when-everyone-arrives-at-once","When everyone arrives at once: handling the door rush","Most events do not have a steady stream of arrivals. They have a wall of people in the first twenty minutes, then a trickle. Here is how to plan the front door around the peak instead of the average, so the rush never becomes a queue people remember.","2026-06-26","The CheckInHub team","Registration & check-in",[12,13,14,15,16],"registration","queue management","arrivals","kiosks","front of house","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1585599122425-251a97e9ecf4?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",6,{"to":20,"title":21,"description":22,"date":23,"author":9,"category":24,"tags":25,"image":31,"readTime":18},"\u002Fblog\u002Fcounting-people-out-not-just-in","Counting people out, not just in","Most front-of-house effort goes into getting people through the door. Far fewer teams can say, at the end of the night, that the building is actually empty. Here is how to make departures as reliable as arrivals, and why it is about to matter more.","2026-06-25","Security & data",[26,27,28,29,30],"access control","event safety","live count","roll call","departures","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1540039155733-5bb30b53aa14?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":33,"title":34,"description":35,"date":36,"author":9,"category":10,"tags":37,"image":42,"readTime":18},"\u002Fblog\u002Frunning-a-calm-front-door-at-an-outdoor-event","Running a calm front door at an outdoor event","Sun on the screens, a phone signal that comes and goes, and a field for a venue. Outdoor events test the front door in ways a conference centre never does. Here is how to keep the gate calm anyway.","2026-06-23",[38,12,39,40,41],"outdoor events","check-in","summer events","offline scanning","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1760822400631-60ace12d6e87?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":44,"title":45,"description":46,"date":47,"author":9,"category":48,"tags":49,"image":55,"readTime":18},"\u002Fblog\u002Fthe-eight-second-check-in-explained","The eight-second check-in, explained","What actually happens in the eight seconds a guest spends at the door, step by step, and why most of that time has nothing to do with scanning.","2026-06-19","QR codes & scanning",[50,51,52,53,54],"qr codes","barcodes","scanning","check-in speed","throughput","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1662383729882-e03ce8e00887?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":57,"title":58,"description":59,"date":47,"author":9,"category":60,"tags":61,"image":65,"readTime":66},"\u002Fblog\u002Fyour-brand-at-every-touchpoint","Your brand, at every touchpoint","Guests should never feel like they have left your event to use someone else's software. Here is how white-labelling works across CheckInHub, and why we made it the default.","Branding & domains",[62,63,64],"white-label","branding","design","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1561489413-985b06da5bee?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",3,{"to":68,"title":69,"description":70,"date":71,"author":9,"category":72,"tags":73,"image":78,"readTime":18},"\u002Fblog\u002Fbudgeting-an-event-around-the-things-that-matter","Budgeting an event around the things that matter","Most event budgets spend big on the visible and starve the parts guests actually feel. A practical way to fund the front door first.","2026-06-12","Event planning",[74,75,76,77],"event planning","logistics","run of show","budget","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1647073631697-522edf2087bc?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":80,"title":81,"description":82,"date":83,"author":9,"category":72,"tags":84,"image":87,"readTime":18},"\u002Fblog\u002Fthe-pre-event-checklist-we-run-every-time","The pre-event checklist we run every time","A practical pre-event checklist, ordered by when each task is due, so nothing important gets discovered on the morning of the event.","2026-06-05",[74,75,76,85,86],"checklist","operations","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1752155222944-675c2c3bfafd?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":89,"title":90,"description":91,"date":92,"author":9,"category":10,"tags":93,"image":96,"readTime":18},"\u002Fblog\u002Ffrom-spreadsheet-to-check-in-making-the-switch","From spreadsheet to check-in: making the switch","Spreadsheets run a guest list right up until the door opens. Here is what breaks at scale, and how to move to real check-in without losing your data.","2026-05-29",[12,39,94,95],"guest list","csv","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1781039229571-e61902de82c3?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":98,"title":99,"description":100,"date":101,"author":9,"category":102,"tags":103,"image":108,"readTime":18},"\u002Fblog\u002Floaning-kit-against-a-guest-not-a-hope","Loaning kit against a guest, not a hope","Lending event kit on trust means chasing it later. Tie every loan to a checked-in guest and a return time, and the kit comes back on its own.","2026-05-22","Equipment & loans",[104,105,106,107],"equipment","loans","hardware","accountability","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1608222351212-18fe0ec7b13b?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":110,"title":111,"description":112,"date":113,"author":9,"category":114,"tags":115,"image":120,"readTime":18},"\u002Fblog\u002Fwhy-in-person-events-still-earn-their-place","Why in-person events still earn their place","Video calls handle the routine. In-person events still do the work that screens cannot, and here is the case for keeping them on the calendar.","2026-05-15","Events that matter",[116,117,118,119],"events","why events","in-person","strategy","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1587825140708-dfaf72ae4b04?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":122,"title":123,"description":124,"date":125,"author":9,"category":72,"tags":126,"image":127,"readTime":18},"\u002Fblog\u002Fplanning-an-event-backwards-from-the-front-door","Planning an event backwards from the front door","Most run sheets start with the keynote and forget the queue. Plan from the door inward and the rest of the day falls into place more easily.","2026-05-08",[74,75,76,39,86],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1711390811937-1b061eaf28ea?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":129,"title":130,"description":131,"date":132,"author":9,"category":133,"tags":134,"image":139,"readTime":18},"\u002Fblog\u002Fthe-arrival-experience-attendees-quietly-judge-you-on","The arrival experience attendees quietly judge you on","The first ninety seconds set the tone for the whole event. Here is what attendees notice on arrival, mostly without realising they are noticing.","2026-05-01","Attendee experience",[135,136,137,138],"attendee experience","networking","arrival","first impressions","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1768508665663-fa483a0cb208?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":141,"title":142,"description":143,"date":144,"author":9,"category":24,"tags":145,"image":150,"readTime":18},"\u002Fblog\u002Fkeeping-the-guest-list-the-guest-list","Keeping the guest list the guest list","A guest list is personal data the moment you collect it. How to hold it responsibly without slowing down the door or drowning in compliance.","2026-04-24",[146,147,148,149],"security","data","gdpr","privacy","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1518186285589-2f7649de83e0?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":152,"title":153,"description":154,"date":155,"author":9,"category":156,"tags":157,"image":161,"readTime":18},"\u002Fblog\u002Freducing-door-staff-with-unattended-check-in","Reducing door staff with unattended check-in","Unattended check-in lets a small team cover a busy door. Here is where it works, where it does not, and how to set it up well.","2026-04-17","Self check-in & kiosks",[15,158,159,160],"self check-in","self-service","staffing","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1702411739534-2961ba90fefd?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":163,"title":164,"description":165,"date":166,"author":9,"category":72,"tags":167,"image":169,"readTime":18},"\u002Fblog\u002Fcapacity-planning-without-the-guesswork","Capacity planning without the guesswork","How many people can you really fit, staff and feed? A practical approach to event capacity that leans on numbers rather than optimism.","2026-04-10",[74,75,76,168],"capacity","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1698581075105-924b6c70b5d6?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":171,"title":172,"description":173,"date":174,"author":9,"category":102,"tags":175,"image":176,"readTime":18},"\u002Fblog\u002Fwho-has-the-radio-equipment-loans-solved","Who has the radio: equipment loans, solved","Radios, scanners and lanyards walk off every event. Treating equipment as loans against named people turns the end-of-day hunt into a checklist.","2026-04-03",[104,105,106,75],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1669101602104-bfa264a17cce?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":178,"title":179,"description":180,"date":181,"author":9,"category":102,"tags":182,"image":184,"readTime":18},"\u002Fblog\u002Ftracking-loaned-scanners-across-a-multi-day-event","Tracking loaned scanners across a multi-day event","Over three days, kit walks. Here is how to track loaned scanners against the crew who hold them, so nothing goes missing on the last get-out.","2026-03-27",[104,105,106,183],"multi-day","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1758543102397-e14b5dfdd8bd?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":186,"title":187,"description":188,"date":189,"author":9,"category":10,"tags":190,"image":193,"readTime":18},"\u002Fblog\u002Fwalk-up-registration-without-the-chaos","Walk-up registration without the chaos","Walk-ups will always arrive, no matter how good your pre-registration is. Here is how to handle them without slowing the whole door down.","2026-03-20",[12,39,94,191,192],"walk-ups","door","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1771979788419-84487b12e3a0?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":195,"title":196,"description":197,"date":198,"author":9,"category":199,"tags":200,"image":205,"readTime":206},"\u002Fblog\u002Froles-not-chaos-structuring-event-crew","Roles, not chaos: structuring event crew","A crew without defined roles is a crowd of willing people waiting to be told what to do. Structure turns goodwill into a functioning team.","2026-03-13","Managing crew",[201,160,202,203,204],"crew","volunteers","roles","team structure","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1758691737492-48e8fdd336f7?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",5,{"to":208,"title":209,"description":210,"date":211,"author":9,"category":24,"tags":212,"image":214,"readTime":18},"\u002Fblog\u002Fwhat-attendee-data-you-should-and-shouldnt-keep","What attendee data you should, and shouldn’t, keep","The safest attendee data is the data you never collected. A practical guide to keeping what you need and refusing the rest under GDPR.","2026-03-06",[146,147,148,149,213],"retention","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1460925895917-afdab827c52f?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":216,"title":217,"description":218,"date":219,"author":9,"category":199,"tags":220,"image":222,"readTime":18},"\u002Fblog\u002Fcrew-shift-handovers-that-lose-nobody","Crew shift handovers that lose nobody","Handovers are where multi-day events quietly go wrong. A short, structured changeover keeps the door running when fresh crew take over.","2026-02-27",[201,160,202,221,86],"handover","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1773883925979-73e8eb2f36ac?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":224,"title":225,"description":226,"date":227,"author":9,"category":48,"tags":228,"image":230,"readTime":18},"\u002Fblog\u002Fwhat-happens-in-the-moment-a-code-is-scanned","What happens in the moment a code is scanned","Between holding up a phone and the door turning green, a lot happens in well under a second. A plain-language look at the scan itself.","2026-02-20",[50,51,52,229],"technology","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1706759755782-62bc9a0b32e1?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":232,"title":233,"description":234,"date":235,"author":9,"category":133,"tags":236,"image":238,"readTime":18},"\u002Fblog\u002Fsmall-touches-that-make-attendees-feel-expected","Small touches that make attendees feel expected","Feeling expected is different from being processed. A few small touches at arrival tell a guest you were ready for them, and set the tone for the day.","2026-02-13",[135,136,137,237],"first impression","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1780035206651-ad1678e5afc1?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":240,"title":241,"description":242,"date":243,"author":9,"category":72,"tags":244,"image":245,"readTime":246},"\u002Fblog\u002Fa-realistic-run-of-show-for-event-day","A realistic run-of-show for event day","A run-of-show that survives contact with a real venue: who does what, when, and what to do when the schedule slips, which it will.","2026-02-06",[74,75,76,85],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1632383380175-812d44ec112b?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",7,{"to":248,"title":249,"description":250,"date":251,"author":9,"category":156,"tags":252,"image":254,"readTime":206},"\u002Fblog\u002Flocking-down-a-kiosk-without-locking-out-guests","Locking down a kiosk without locking out guests","A self check-in kiosk has to be tamper-resistant and genuinely easy at the same time. The craft is in securing it without making it hostile.","2026-01-30",[15,158,159,146,253],"usability","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1613652038578-a9a988b54a60?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":256,"title":257,"description":258,"date":259,"author":9,"category":114,"tags":260,"image":263,"readTime":18},"\u002Fblog\u002Fthe-real-return-on-running-your-own-event","The real return on running your own event","Owning an event is more work than buying a stand. Here is how to weigh the return honestly, beyond ticket revenue and into the things that compound.","2026-01-23",[116,117,118,261,262],"roi","planning","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1544531586-fde5298cdd40?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":265,"title":266,"description":267,"date":268,"author":9,"category":114,"tags":269,"image":271,"readTime":18},"\u002Fblog\u002Fchoosing-the-right-format-for-your-event","Choosing the right format for your event","How to pick the right event format for your goal, audience and budget, before you book a room or send a single invitation.","2026-01-16",[116,117,118,262,270],"format","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1574802406791-ef6898f311d3?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":273,"title":274,"description":275,"date":276,"author":9,"category":156,"tags":277,"image":279,"readTime":18},"\u002Fblog\u002Fdesigning-a-kiosk-flow-people-finish","Designing a kiosk flow people finish","A self-check-in kiosk only helps if guests get to the end of it. Here is how to design a flow people complete without asking for help.","2026-01-09",[15,158,159,278,64],"ux","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1778229757765-7ae794a67b39?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":281,"title":282,"description":283,"date":284,"author":9,"category":72,"tags":285,"image":286,"readTime":246},"\u002Fblog\u002Fthe-week-before-what-to-lock-down-and-when","The week before: what to lock down and when","The final week decides whether event day is calm or chaotic. A day-by-day guide to what to freeze, confirm and prepare before the doors open.","2026-01-02",[74,75,76,85],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1780035206640-b25cdce7bd78?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":288,"title":289,"description":290,"date":291,"author":9,"category":10,"tags":292,"image":294,"readTime":18},"\u002Fblog\u002Fthe-anatomy-of-a-fast-check-in-desk","The anatomy of a fast check-in desk","What actually makes a check-in desk fast: the layout, the kit, the roles and the small frictions that quietly add seconds to every arrival.","2025-12-26",[12,39,94,293,54],"desk layout","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1781038507273-1fdfa5646893?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":296,"title":297,"description":298,"date":299,"author":9,"category":133,"tags":300,"image":303,"readTime":18},"\u002Fblog\u002Fwhat-your-lanyard-says-before-anyone-speaks","What your lanyard says before anyone speaks","A lanyard is the first thing attendees read about each other. Here is how to design one that helps people connect instead of squint.","2025-12-19",[135,136,137,301,302],"badges","lanyards","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1518135714426-c18f5ffb6f4d?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":305,"title":306,"description":307,"date":308,"author":9,"category":24,"tags":309,"image":312,"readTime":18},"\u002Fblog\u002Fwriting-a-follow-up-email-people-open","Writing a follow-up email people open","A good post-event follow-up earns opens and respects the data you hold. Here is how to write one that lands without crossing a line.","2025-12-12",[146,147,148,310,311],"email","follow-up","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1526628953301-3e589a6a8b74?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":314,"title":315,"description":316,"date":317,"author":9,"category":10,"tags":318,"image":319,"readTime":246},"\u002Fblog\u002Fimporting-a-guest-list-that-actually-holds-up","Importing a guest list that actually holds up","A messy guest list import causes problems hours later at the door. Here is how to clean a CSV once so it holds up when it matters.","2025-12-05",[12,39,94,95,147],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1760385737059-c65b583ec23e?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":321,"title":322,"description":323,"date":324,"author":9,"category":114,"tags":325,"image":326,"readTime":18},"\u002Fblog\u002Fwhat-attendees-actually-remember-about-your-event","What attendees actually remember about your event","Most of what you sweat over fades within a week. Here is what genuinely sticks with attendees, and where to spend your effort to make it land.","2025-11-28",[116,117,118,135],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1531058020387-3be344556be6?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":328,"title":329,"description":330,"date":331,"author":9,"category":156,"tags":332,"image":333,"readTime":18},"\u002Fblog\u002Fthe-case-for-letting-guests-check-themselves-in","The case for letting guests check themselves in","Self check-in is not about cutting staff. It is about removing a bottleneck and giving guests control of their own arrival. Here is when it works.","2025-11-21",[15,158,159,137],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1764795849694-34b3316b3de4?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":335,"title":336,"description":337,"date":338,"author":9,"category":72,"tags":339,"image":341,"readTime":206},"\u002Fblog\u002Fmulti-day-multi-room-multi-venue-keeping-it-straight","Multi-day, multi-room, multi-venue: keeping it straight","Complexity at events is rarely one big problem. It is a hundred small ones that compound. Here is how to keep a sprawling programme coherent.","2025-11-14",[74,75,76,183,340],"venues","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1511578314322-379afb476865?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":343,"title":344,"description":345,"date":346,"author":9,"category":156,"tags":347,"image":348,"readTime":18},"\u002Fblog\u002Fkiosks-that-look-like-your-event-not-our-software","Kiosks that look like your event, not our software","Why self check-in kiosks should carry your brand and not a vendor's, and what that does for trust, queues and the feel of arrival.","2025-11-07",[15,158,159,63,137],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1764795849878-59b546cfe9c7?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":350,"title":351,"description":352,"date":353,"author":9,"category":114,"tags":354,"image":355,"readTime":18},"\u002Fblog\u002Fwhat-a-great-first-impression-is-worth-at-the-door","What a great first impression is worth at the door","The first ninety seconds at your door set the tone for the whole event. Here is what a good arrival is really worth, and how to protect it.","2025-10-31",[116,117,118,137,16],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1558008258-3256797b43f3?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":357,"title":358,"description":359,"date":360,"author":9,"category":48,"tags":361,"image":362,"readTime":206},"\u002Fblog\u002Freading-any-code-phones-tablets-and-wedge-scanners","Reading any code: phones, tablets and wedge scanners","The device that reads the code matters as much as the code itself. Phones, tablets and wedge scanners each suit a different door.","2025-10-24",[50,51,52,106,39],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1595079834934-b78552e04b10?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":364,"title":365,"description":366,"date":367,"author":9,"category":24,"tags":368,"image":369,"readTime":18},"\u002Fblog\u002Faccess-control-basics-for-event-organisers","Access control basics for event organisers","Who gets in, where, and when. A plain guide to event access control for organisers who are not security specialists and do not want to be.","2025-10-17",[146,147,148,26],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1551288049-bebda4e38f71?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":371,"title":372,"description":373,"date":374,"author":9,"category":199,"tags":375,"image":377,"readTime":18},"\u002Fblog\u002Fkeeping-volunteers-confident-on-the-day","Keeping volunteers confident on the day","Volunteers want to help but freeze when unsure. Clear roles, a short brief and a system they can't break keep them confident at the door all day.","2025-10-10",[201,160,202,376],"briefing","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1761258772183-6a905c8b95fb?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":379,"title":380,"description":381,"date":382,"author":9,"category":60,"tags":383,"image":386,"readTime":18},"\u002Fblog\u002Femails-that-come-from-you-not-a-shared-noreply","Emails that come from you, not a shared noreply","A noreply sender quietly undermines your event emails. Here is why sending from your own brand and domain changes how guests respond.","2025-10-03",[63,62,384,310,385],"custom domains","deliverability","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1564456008877-3317cd4c0a8f?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":388,"title":389,"description":390,"date":391,"author":9,"category":60,"tags":392,"image":394,"readTime":18},"\u002Fblog\u002Fwhy-we-made-branding-the-default-not-an-upgrade","Why we made branding the default, not an upgrade","Most platforms charge extra to remove their logo from your event. We decided your brand on your door should be the standard, not a paid add-on.","2025-09-26",[63,62,384,393],"product","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1613347761493-4060c969cd28?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":396,"title":397,"description":398,"date":399,"author":9,"category":133,"tags":400,"image":402,"readTime":18},"\u002Fblog\u002Fturning-a-queue-into-a-welcome","Turning a queue into a welcome","A queue is not the enemy of a good arrival. Handled well, the few minutes before the door become the first warm moment of your event.","2025-09-19",[135,136,137,401],"welcome","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1781559877355-48eaba6a19a0?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":404,"title":405,"description":406,"date":407,"author":9,"category":60,"tags":408,"image":411,"readTime":206},"\u002Fblog\u002Fone-brand-every-surface-guests-touch","One brand, every surface guests touch","A guest meets your brand a dozen times before the keynote. When every one of those surfaces matches, the event feels considered rather than cobbled.","2025-09-12",[63,62,384,409,410],"consistency","guest experience","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1671376354112-6de3d08b97af?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":413,"title":414,"description":415,"date":416,"author":9,"category":60,"tags":417,"image":419,"readTime":18},"\u002Fblog\u002Ftheming-the-whole-platform-to-your-event","Theming the whole platform to your event","Branding that stops at the homepage is branding that breaks. How to carry one identity across every surface a guest touches, from email to badge.","2025-09-05",[63,62,384,418],"identity","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1637054235940-1d2992570963?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":421,"title":422,"description":423,"date":424,"author":9,"category":114,"tags":425,"image":426,"readTime":18},"\u002Fblog\u002Fsmall-events-big-outcomes-the-case-for-intimate-gatherings","Small events, big outcomes: the case for intimate gatherings","A smaller guest list is not a smaller ambition. Here is why intimate events often return more than the big ones, and how to run them well.","2025-08-29",[116,117,118,262],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1561489404-42f13a2f09a2?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":428,"title":429,"description":430,"date":431,"author":9,"category":60,"tags":432,"image":434,"readTime":18},"\u002Fblog\u002Fprinted-badges-that-match-your-brand","Printed badges that match your brand","How to print event badges at the door that carry your brand, stay accurate, and make every attendee look like part of the event.","2025-08-22",[63,62,384,301,433],"printing","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1654783858486-8923659585ba?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":436,"title":437,"description":438,"date":439,"author":9,"category":133,"tags":440,"image":443,"readTime":18},"\u002Fblog\u002Fmaking-check-in-accessible-for-everyone","Making check-in accessible for everyone","Accessible check-in is not an add-on; it is good design that helps everyone. Here is how to make your door work for every guest.","2025-08-15",[135,136,137,441,442],"accessibility","inclusion","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1775163560631-6ff15eb2fa1f?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":445,"title":446,"description":447,"date":448,"author":9,"category":24,"tags":449,"image":451,"readTime":206},"\u002Fblog\u002Fgdpr-for-events-without-the-panic","GDPR for events without the panic","GDPR at an event is mostly common sense written down. Collect what you need, hold it carefully, delete it on time, and the panic disappears.","2025-08-08",[146,147,148,149,450],"compliance","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1686061593213-98dad7c599b9?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":453,"title":454,"description":455,"date":456,"author":9,"category":102,"tags":457,"image":460,"readTime":18},"\u002Fblog\u002Ftime-bounded-loans-and-gentle-reminders","Time-bounded loans and gentle reminders","How to loan event kit with a clear return time and an automatic nudge, so radios and scanners come back without anyone having to chase.","2025-08-01",[104,105,106,458,459],"reminders","returns","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1726255294277-57c46883bd94?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":462,"title":463,"description":464,"date":465,"author":9,"category":48,"tags":466,"image":467,"readTime":18},"\u002Fblog\u002Fwhy-a-signed-qr-pass-beats-a-screenshot","Why a signed QR pass beats a screenshot","A forwarded screenshot and a cryptographically signed pass look identical at the door. Here is why one is a credential and the other is a guess.","2025-07-25",[50,51,52,146],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1550482768-88b710a445fd?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":469,"title":470,"description":471,"date":472,"author":9,"category":114,"tags":473,"image":474,"readTime":18},"\u002Fblog\u002Fwhen-to-run-an-event-and-when-not-to","When to run an event, and when not to","Not every goal needs a room full of people. A calm look at when an in-person event earns its cost, and when a smaller format would serve you better.","2025-07-18",[116,117,118,262],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1563461661026-49631dd5d68e?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":476,"title":477,"description":478,"date":479,"author":9,"category":48,"tags":480,"image":482,"readTime":18},"\u002Fblog\u002Fhow-qr-code-tickets-actually-work","How QR code tickets actually work","What is really inside a QR ticket, how a scan validates it, and why a signed pass is harder to forge than the screenshot in someone's photos.","2025-07-11",[50,51,52,481],"tickets","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1595079676339-1534801ad6cf?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":484,"title":485,"description":486,"date":487,"author":9,"category":24,"tags":488,"image":490,"readTime":18},"\u002Fblog\u002Fthe-numbers-worth-pulling-after-the-doors-close","The numbers worth pulling after the doors close","After the event, a handful of numbers tell you what really happened at the door. Here is what to pull, what to ignore, and what to handle carefully.","2025-07-04",[146,147,148,489],"analytics","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1591696205602-2f950c417cb9?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":492,"title":493,"description":494,"date":495,"author":9,"category":48,"tags":496,"image":499,"readTime":18},"\u002Fblog\u002Fscanning-attendees-when-the-venue-wifi-drops","Scanning attendees when the venue wifi drops","Venue wifi fails at the worst moments. Here is how to keep scanning attendees in when the network goes down at the door.","2025-06-27",[50,51,52,497,498],"offline","reliability","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1569908420024-c8f709b75700?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":501,"title":502,"description":503,"date":504,"author":9,"category":10,"tags":505,"image":506,"readTime":66},"\u002Fblog\u002Fcalm-check-in-at-the-door","What a calm check-in looks like at the door","The first ninety seconds of an event set the tone for the night. Here is how we think about making the door feel effortless, for guests and for the people running it.","2025-06-20",[39,410,86],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1766131822552-59074d945365?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":508,"title":509,"description":510,"date":511,"author":9,"category":60,"tags":512,"image":514,"readTime":18},"\u002Fblog\u002Fyour-domain-on-the-door-custom-domains-explained","Your domain on the door: custom domains explained","A custom domain on your registration and check-in pages quietly raises trust. Here is what they are, why they matter, and how the setup works.","2025-06-13",[63,62,384,513,12],"trust","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1504868584819-f8e8b4b6d7e3?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":516,"title":517,"description":518,"date":519,"author":9,"category":156,"tags":520,"image":521,"readTime":18},"\u002Fblog\u002Fa-tablet-on-a-stand-the-simplest-kiosk-that-works","A tablet on a stand: the simplest kiosk that works","You do not need dedicated hardware to let guests check themselves in. A tablet, a stand and a focused flow handle most doors comfortably.","2025-06-06",[15,158,159,106],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1780037190608-1d871be1fe41?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":523,"title":524,"description":525,"date":526,"author":9,"category":199,"tags":527,"image":529,"readTime":18},"\u002Fblog\u002Fgiving-crew-their-own-lanes-and-logins","Giving crew their own lanes and logins","Shared logins and one big door create confusion and risk. Why giving each crew member their own access and lane makes the whole event run cleaner.","2025-05-30",[201,160,202,528],"access","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1774557937425-2572f7a5a587?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":531,"title":532,"description":533,"date":534,"author":9,"category":199,"tags":535,"image":536,"readTime":18},"\u002Fblog\u002Fsigning-in-your-team-alongside-your-guests","Signing in your team alongside your guests","Why your crew should check in through the same system as your guests, and what you gain when staff arrivals are tracked rather than assumed.","2025-05-23",[201,160,202,39,107],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1770672367845-8fff85a8a3d3?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":538,"title":539,"description":540,"date":541,"author":9,"category":156,"tags":542,"image":543,"readTime":18},"\u002Fblog\u002Fself-service-at-scale-lessons-from-busy-doors","Self-service at scale: lessons from busy doors","Self-service check-in scales beautifully or fails loudly. These are the lessons busy doors teach about throughput, fallbacks and the cases people forget.","2025-05-16",[15,158,159,54],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1740150884358-5a254d7ae5de?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":545,"title":546,"description":547,"date":548,"author":9,"category":60,"tags":549,"image":551,"readTime":18},"\u002Fblog\u002Fwhite-label-check-in-for-agencies","White-label check-in for agencies","When you run events for clients, the check-in should carry their brand, not your vendor's. Here is what white-label check-in means in practice.","2025-05-09",[63,62,384,550],"agencies","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1542744173-05336fcc7ad4?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":553,"title":554,"description":555,"date":556,"author":9,"category":133,"tags":557,"image":558,"readTime":18},"\u002Fblog\u002Fnetworking-that-starts-at-the-badge","Networking that starts at the badge","Good networking is designed, not hoped for, and it begins at the badge. Small choices at check-in make the difference between mingling and standing alone.","2025-05-02",[135,136,137,301,64],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1768508948485-a7adc1f3427f?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":560,"title":561,"description":562,"date":563,"author":9,"category":48,"tags":564,"image":565,"readTime":18},"\u002Fblog\u002Fqr-codes-versus-barcodes-for-event-entry","QR codes versus barcodes for event entry","QR codes and barcodes both get people through a door. Knowing where each wins saves you money on hardware and trouble on the day.","2025-04-25",[50,51,52,481,106],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1600147131759-880e94a6185f?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":567,"title":568,"description":569,"date":570,"author":9,"category":10,"tags":571,"image":574,"readTime":206},"\u002Fblog\u002Fhandling-vips-and-latecomers-at-the-door","Handling VIPs and latecomers at the door","Two of the trickiest moments at any door are the guest who must not queue and the guest who arrives after you have stopped expecting them.","2025-04-18",[12,39,94,572,573],"vips","door management","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1781038507123-cbebc8ec508c?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":576,"title":577,"description":578,"date":579,"author":9,"category":72,"tags":580,"image":581,"readTime":18},"\u002Fblog\u002Fthe-event-timeline-that-keeps-everyone-calm","The event timeline that keeps everyone calm","A clear timeline is what stops event day descending into improvisation. Here is how to build one your whole team can actually run from.","2025-04-11",[74,75,76,201],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1761195696518-6384573549ea?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":583,"title":584,"description":585,"date":586,"author":9,"category":114,"tags":587,"image":589,"readTime":206},"\u002Fblog\u002Fthe-quiet-economics-of-a-well-run-event","The quiet economics of a well-run event","The money in events rarely sits where people look for it. A calm door, an accurate count and a clean follow-up quietly pay for themselves.","2025-04-04",[116,117,118,86,588],"return on investment","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1600320844656-a311b0477df0?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":591,"title":592,"description":593,"date":594,"author":9,"category":199,"tags":595,"image":597,"readTime":18},"\u002Fblog\u002Fthe-post-event-debrief-your-crew-deserves","The post-event debrief your crew deserves","The hour after doors close is where next year's event quietly improves. A simple, kind debrief that captures what your crew learned before they forget it.","2025-03-28",[201,160,202,596],"debrief","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1780733068129-084fc1283a6b?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":599,"title":600,"description":601,"date":602,"author":9,"category":24,"tags":603,"image":605,"readTime":18},"\u002Fblog\u002Fan-audit-trail-you-can-actually-read","An audit trail you can actually read","An audit trail is only useful if a human can read it under pressure. Here is what a clear, GDPR-aware event record should actually contain.","2025-03-21",[146,147,148,604,107],"audit trail","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1599658880436-c61792e70672?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":607,"title":608,"description":609,"date":610,"author":9,"category":133,"tags":611,"image":612,"readTime":206},"\u002Fblog\u002Fdesigning-an-arrival-people-dont-dread","Designing an arrival people don’t dread","Arrival sets the mood for everything after it. A few deliberate choices turn the first ninety seconds from an ordeal into a welcome.","2025-03-14",[135,136,137,138,401],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1656370465119-cb8d6735bda3?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":614,"title":615,"description":616,"date":617,"author":9,"category":102,"tags":618,"image":619,"readTime":18},"\u002Fblog\u002Freturning-kit-without-the-spreadsheet","Returning kit without the spreadsheet","The return is where loaned equipment goes missing. Here is how to close out kit at the end of an event without a spreadsheet and a headache.","2025-03-07",[104,105,106,75],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1758543102367-da8b00ddf4da?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":621,"title":622,"description":623,"date":624,"author":9,"category":102,"tags":625,"image":626,"readTime":206},"\u002Fblog\u002Fthe-hardware-behind-a-calm-door","The hardware behind a calm door","A calm check-in rests on a small amount of unglamorous hardware that simply works. Here is the kit that quietly holds a door together.","2025-02-28",[104,105,106,15,39],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1613652056837-fda5bddd1503?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":628,"title":629,"description":630,"date":631,"author":9,"category":199,"tags":632,"image":633,"readTime":246},"\u002Fblog\u002Fhow-many-people-you-need-on-the-front-door","How many people you need on the front door","Too few door staff and you queue; too many and you waste money. Here is how to work out the right number for your arrival pattern.","2025-02-21",[201,160,202,262],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1774557936610-ea8aa35019bb?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":635,"title":636,"description":637,"date":638,"author":9,"category":10,"tags":639,"image":641,"readTime":18},"\u002Fblog\u002Fcutting-the-queue-at-the-registration-desk","Cutting the queue at the registration desk","Queues at the door are a maths problem before they are a hospitality one. Here is how to find the bottleneck and fix the right thing.","2025-02-14",[12,39,94,640],"queues","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1777425147358-7635253a23f7?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":643,"title":644,"description":645,"date":646,"author":9,"category":72,"tags":647,"image":648,"readTime":18},"\u002Fblog\u002Fcloning-last-years-event-without-repeating-last-years-mistakes","Cloning last year’s event without repeating last year’s mistakes","Reusing last year's setup saves real time, but it quietly carries forward the problems too. Here is how to clone the good and leave the bad behind.","2025-02-07",[74,75,76,596],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1525969012662-65c31b88e6bd?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":650,"title":651,"description":652,"date":653,"author":9,"category":133,"tags":654,"image":656,"readTime":18},"\u002Fblog\u002Fwayfinding-from-the-front-door-inward","Wayfinding from the front door inward","Good wayfinding starts the moment a guest steps off the pavement. How to guide people from arrival to seat without a single anxious lap of the lobby.","2025-01-31",[135,136,137,655],"wayfinding","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1521791136064-7986c2920216?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":658,"title":659,"description":660,"date":661,"author":9,"category":10,"tags":662,"image":663,"readTime":18},"\u002Fblog\u002Fcounting-people-in-and-trusting-the-number","Counting people in, and trusting the number","A headcount is only useful if you believe it. How to build a count you can act on, from a clean list to a single live figure everyone shares.","2025-01-24",[12,39,94,489],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1763950744561-d5e1e61e3b7a?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":665,"title":666,"description":667,"date":668,"author":9,"category":199,"tags":669,"image":670,"readTime":18},"\u002Fblog\u002Fbriefing-your-door-crew-before-doors-open","Briefing your door crew before doors open","A fifteen-minute briefing before doors decides how the whole morning goes. Here is what to cover so the crew handles the rush without you.","2025-01-17",[201,160,202,376],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1702468049239-49fd1cf99d20?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":672,"title":673,"description":674,"date":675,"author":9,"category":156,"tags":676,"image":677,"readTime":18},"\u002Fblog\u002Fwhen-self-check-in-kiosks-pay-off","When self check-in kiosks pay off","Kiosks are not always the answer. Here is how to work out whether self check-in saves you staff and time, or quietly costs you both.","2025-01-10",[15,158,159,160],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1762818106013-74323d5fcc80?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":679,"title":680,"description":681,"date":682,"author":9,"category":10,"tags":683,"image":685,"readTime":18},"\u002Fblog\u002Fpre-registration-doing-the-work-before-the-doors-open","Pre-registration: doing the work before the doors open","Most of a smooth door is built days earlier. How pre-registration turns event day from data entry into a quiet, fast welcome.","2025-01-03",[12,39,94,684],"pre-registration","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1781038507661-06501ddcdc90?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":687,"title":688,"description":689,"date":690,"author":9,"category":48,"tags":691,"image":693,"readTime":18},"\u002Fblog\u002Fdesigning-a-ticket-people-can-actually-scan","Designing a ticket people can actually scan","A QR ticket fails for boring, fixable reasons: it is too small, too dim, or buried in an email. Here is how to design one that reads first time.","2024-12-27",[50,51,52,692],"ticket design","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1706759755851-6163305080f0?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":695,"title":696,"description":697,"date":698,"author":9,"category":102,"tags":699,"image":700,"readTime":18},"\u002Fblog\u002Fan-equipment-checklist-for-the-front-door","An equipment checklist for the front door","The kit that runs a calm front door is short and unglamorous. Here is what to pack, what to spare, and what to test before doors open.","2024-12-20",[104,105,106,85,192],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1758542113402-b46079642dc9?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":702,"title":703,"description":704,"date":705,"author":9,"category":114,"tags":706,"image":707,"readTime":206},"\u002Fblog\u002Fthe-hidden-cost-of-a-slow-front-door","The hidden cost of a slow front door","A slow door costs more than patience. Here is how queue time quietly eats into goodwill, sponsor value and the first ten minutes of your programme.","2024-12-13",[116,119,261,192],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1769798643237-8642a3fbe5bc?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":709,"title":710,"description":711,"date":712,"author":9,"category":72,"tags":713,"image":714,"readTime":206},"\u002Fblog\u002Fa-run-sheet-for-the-hour-before-doors","A run sheet for the hour before doors","The sixty minutes before doors decide how the morning goes. A minute-by-minute run sheet to get the front of house ready and calm.","2024-12-06",[74,75,86,192],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1780035206513-d1e57b5ca3a7?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":716,"title":717,"description":718,"date":719,"author":9,"category":10,"tags":720,"image":722,"readTime":206},"\u002Fblog\u002Fpre-registration-versus-on-the-day-sign-up","Pre-registration versus on-the-day sign-up","Pre-registration and walk-up sign-up each solve a different problem. How to combine them so the door stays fast without turning anyone away.","2024-11-29",[12,39,94,721],"walk-up","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1780035206636-3b2969fa024c?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":724,"title":725,"description":726,"date":727,"author":9,"category":156,"tags":728,"image":729,"readTime":206},"\u002Fblog\u002Fchoosing-the-right-tablet-for-a-check-in-kiosk","Choosing the right tablet for a check-in kiosk","Screen size, mounting, battery and durability matter more than raw specs. A practical guide to picking a tablet that survives a busy door.","2024-11-22",[15,158,159,106],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1654609160632-7324716196fb?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":731,"title":732,"description":733,"date":734,"author":9,"category":48,"tags":735,"image":738,"readTime":206},"\u002Fblog\u002Fwhat-goes-wrong-with-qr-check-in-and-how-to-avoid-it","What goes wrong with QR check-in, and how to avoid it","Most QR check-in problems are predictable and preventable. The common failure modes at the door, and the small habits that stop each one.","2024-11-15",[50,52,736,737],"passes","troubleshooting","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1550305080-4e029753abcf?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":740,"title":741,"description":742,"date":743,"author":9,"category":199,"tags":744,"image":746,"readTime":206},"\u002Fblog\u002Frecruiting-volunteers-who-actually-turn-up","Recruiting volunteers who actually turn up","No-show volunteers wreck a door rota. How to recruit, brief and look after crew so the people you signed up are the people who arrive.","2024-11-08",[201,160,202,745],"recruitment","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1543283864-0eba98564bd4?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":748,"title":749,"description":750,"date":751,"author":9,"category":102,"tags":752,"image":753,"readTime":206},"\u002Fblog\u002Fbuilding-a-front-of-house-kit-list","Building a front-of-house kit list","Everything the front door needs, and nothing it does not. A reusable kit list for check-in, signage, power and the spares that save the day.","2024-11-01",[104,105,106,85],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1781029711345-66284b01a066?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":755,"title":756,"description":757,"date":758,"author":9,"category":133,"tags":759,"image":761,"readTime":206},"\u002Fblog\u002Fthe-arrival-journey-mapped-end-to-end","The arrival journey, mapped end to end","From the confirmation email to a seat in the room, every step a guest takes on arrival. Map it once and the weak points become obvious.","2024-10-25",[135,137,441,760],"journey","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1700514077430-3659e38eb5e7?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":763,"title":764,"description":765,"date":766,"author":9,"category":24,"tags":767,"image":768,"readTime":206},"\u002Fblog\u002Fkeeping-a-guest-list-private-by-design","Keeping a guest list private by design","A guest list is personal data, not a spreadsheet to email around. How to keep it private through registration, the door and the days after.","2024-10-18",[146,147,149,148],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1585699324551-f6c309eedeca?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":770,"title":771,"description":772,"date":773,"author":9,"category":60,"tags":774,"image":776,"readTime":206},"\u002Fblog\u002Fwhite-labelling-the-whole-guest-journey","White-labelling the whole guest journey","Branding the door is not enough. How to carry your identity through every touchpoint, from the registration page to the kiosk to the follow-up email.","2024-10-11",[63,62,775,409],"domains","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1730134322176-862f1cf9bc9f?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":778,"title":779,"description":780,"date":781,"author":9,"category":114,"tags":782,"image":783,"readTime":18},"\u002Fblog\u002Fwhy-the-first-impression-starts-before-arrival","Why the first impression starts before arrival","The welcome an attendee feels begins with the confirmation email, not the front door. Here is how to get the early moments right.","2024-10-04",[116,119,261],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1606744038221-5e0fa1c68fe6?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":785,"title":786,"description":787,"date":788,"author":9,"category":72,"tags":789,"image":790,"readTime":18},"\u002Fblog\u002Fplanning-for-the-no-shows-you-cannot-predict","Planning for the no-shows you cannot predict","Some absences you can forecast and some you cannot. Here is how to plan capacity, catering and staffing around the gap.","2024-09-27",[74,75,86],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1617405169156-4cf26e70605c?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":792,"title":793,"description":794,"date":795,"author":9,"category":10,"tags":796,"image":797,"readTime":18},"\u002Fblog\u002Fhandling-a-registration-list-that-keeps-changing","Handling a registration list that keeps changing","Guest lists are never final until the doors close. Here is how to keep an evolving list trustworthy right up to the moment someone scans in.","2024-09-20",[12,39,94],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1602137925482-00fb0ed07877?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":799,"title":800,"description":801,"date":802,"author":9,"category":156,"tags":803,"image":804,"readTime":18},"\u002Fblog\u002Fwhere-to-place-kiosks-so-the-queue-keeps-moving","Where to place kiosks so the queue keeps moving","A self check-in kiosk in the wrong spot creates the queue it was meant to remove. Here is how to position them so people flow.","2024-09-13",[15,158,159],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1596040078821-9b5f50e71ea5?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":806,"title":807,"description":808,"date":809,"author":9,"category":48,"tags":810,"image":811,"readTime":18},"\u002Fblog\u002Fprinted-passes-versus-passes-on-a-phone","Printed passes versus passes on a phone","Paper or screen? Each has a place at the door. Here is how to decide which suits your event, and why you rarely need to pick just one.","2024-09-06",[50,52,736],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1760001551764-14eddf965019?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":813,"title":814,"description":815,"date":816,"author":9,"category":199,"tags":817,"image":818,"readTime":18},"\u002Fblog\u002Fthe-door-brief-that-takes-five-minutes","The door brief that takes five minutes","A short, well-run briefing turns nervous helpers into a calm door team. Here is the five-minute version that covers what actually matters.","2024-08-30",[201,160,202],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1768590149213-8ab16aaf7511?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":820,"title":821,"description":822,"date":823,"author":9,"category":102,"tags":824,"image":825,"readTime":18},"\u002Fblog\u002Fcharging-and-cabling-at-the-door-sorted","Charging and cabling at the door, sorted","Flat batteries and trailing cables undo a good door faster than any software fault. Here is how to power a check-in point that lasts the night.","2024-08-23",[104,105,106],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1769029269011-b32f787c288c?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":827,"title":828,"description":829,"date":830,"author":9,"category":133,"tags":831,"image":832,"readTime":18},"\u002Fblog\u002Fsignage-that-gets-people-to-the-right-door","Signage that gets people to the right door","Good signage answers the questions people have before they ask them. Here is how to guide arrivals to the right entrance without a single member of staff pointing.","2024-08-16",[135,137,441],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1592842232069-cd359278823d?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":834,"title":835,"description":836,"date":837,"author":9,"category":24,"tags":838,"image":839,"readTime":18},"\u002Fblog\u002Fwhat-attendee-data-is-worth-keeping","What attendee data is worth keeping","Not every field you collect earns its place. Here is how to decide what attendee data to keep, what to bin, and how to stay on the right side of GDPR.","2024-08-09",[146,147,149],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1669078952565-9acbe5db90e4?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":841,"title":842,"description":843,"date":844,"author":9,"category":60,"tags":845,"image":846,"readTime":18},"\u002Fblog\u002Fyour-own-domain-for-event-registration","Your own domain for event registration","Registration on your own domain looks and feels like you, not your software vendor. Here is what a custom domain changes, and how to set one up.","2024-08-02",[63,62,775],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1687757660344-f2fb8c5dca36?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":848,"title":849,"description":850,"date":851,"author":9,"category":114,"tags":852,"image":854,"readTime":206},"\u002Fblog\u002Fin-person-events-in-a-hybrid-world","In-person events in a hybrid world","Streaming has not killed the room. It has raised the bar for what being there in person has to earn, and the door is where that bargain starts.","2024-07-26",[116,119,261,853],"hybrid","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1547566117-9b01180a0c2c?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":856,"title":857,"description":858,"date":859,"author":9,"category":72,"tags":860,"image":862,"readTime":206},"\u002Fblog\u002Fthe-supplier-list-every-event-needs","The supplier list every event needs","A good supplier list is not a contacts page. It is a working document that tells you who to call, when, and what they owe you on the day.","2024-07-19",[74,75,86,861],"suppliers","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1557115305-ad058ca458a1?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":864,"title":865,"description":866,"date":867,"author":9,"category":10,"tags":868,"image":870,"readTime":206},"\u002Fblog\u002Fspeeding-up-check-in-without-cutting-corners","Speeding up check-in without cutting corners","Fast check-in and careful check-in are usually treated as a trade-off. They do not have to be, if you cut the right things instead of the obvious ones.","2024-07-12",[12,39,94,869],"speed","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1574633298852-df5d0e57c4fc?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":872,"title":873,"description":874,"date":875,"author":9,"category":156,"tags":876,"image":878,"readTime":206},"\u002Fblog\u002Fwriting-kiosk-prompts-people-actually-read","Writing kiosk prompts people actually read","A self check-in kiosk lives or dies by the words on screen. Here is how to write prompts that a stranger can follow in one pass, under pressure, with a queue behind them.","2024-07-05",[15,158,159,877],"copywriting","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1673700540646-cf7799affe51?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":880,"title":881,"description":882,"date":883,"author":9,"category":48,"tags":884,"image":886,"readTime":206},"\u002Fblog\u002Fscanning-in-bright-sun-and-low-light","Scanning in bright sun and low light","QR scanning that works perfectly in the office can fall apart in direct sun or a dim foyer. The fix is mostly physics, and mostly avoidable.","2024-06-28",[50,52,736,885],"lighting","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1662729429587-b3d05e230f8e?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":888,"title":889,"description":890,"date":891,"author":9,"category":199,"tags":892,"image":894,"readTime":206},"\u002Fblog\u002Frostering-crew-across-a-multi-day-event","Rostering crew across a multi-day event","A one-day roster is a list. A multi-day roster is a system, with fatigue, handovers and cover built in. Here is how to keep it from falling apart by day three.","2024-06-21",[201,160,202,893],"rostering","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1684872225923-b93c46049543?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":896,"title":897,"description":898,"date":899,"author":9,"category":102,"tags":900,"image":902,"readTime":206},"\u002Fblog\u002Ftracking-hired-equipment-back-to-the-supplier","Tracking hired equipment back to the supplier","Hired kit is borrowed money. Lose track of it and the deposit goes too. Here is how to send back exactly what you took, on time, without the last-day scramble.","2024-06-14",[104,105,106,901],"hire","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1758608906924-57a6ca140153?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":904,"title":905,"description":906,"date":907,"author":9,"category":133,"tags":908,"image":909,"readTime":206},"\u002Fblog\u002Ftaking-the-anxiety-out-of-the-front-of-house","Taking the anxiety out of the front of house","Arrival is the most stressful moment of an event for a lot of guests. Small, deliberate choices at the door turn that anxiety into a quiet sense of being expected.","2024-06-07",[135,137,441,401],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1638298929466-c5a5a3ecc686?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":911,"title":912,"description":913,"date":914,"author":9,"category":24,"tags":915,"image":916,"readTime":206},"\u002Fblog\u002Faccess-tiers-for-staff-crew-and-vips","Access tiers for staff, crew and VIPs","Not everyone at your event should reach everywhere or see everything. Clear access tiers keep the right people in the right places without a stack of paper lists.","2024-05-31",[146,147,149,26],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1630046656824-3702aa08cd2a?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":918,"title":919,"description":920,"date":921,"author":9,"category":60,"tags":922,"image":923,"readTime":206},"\u002Fblog\u002Fbranded-confirmation-emails-that-land","Branded confirmation emails that land","A confirmation email is your event's first impression and its most important pass. Make it look like you, arrive reliably, and carry everything the guest needs.","2024-05-24",[63,62,775,310],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1767319979367-4d9013877997?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":925,"title":926,"description":927,"date":928,"author":9,"category":114,"tags":929,"image":930,"readTime":18},"\u002Fblog\u002Fwhat-makes-attendees-come-back-next-year","What makes attendees come back next year","Repeat attendance is earned at the edges of an event, not just on the main stage. Here is where loyalty is actually built, and lost.","2024-05-17",[116,119,261,213],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1770739523872-e11ef7a38f6a?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":932,"title":933,"description":934,"date":935,"author":9,"category":72,"tags":936,"image":938,"readTime":18},"\u002Fblog\u002Fcontingency-planning-for-the-front-of-house","Contingency planning for the front of house","The front door fails in predictable ways. Plan for the dead battery, the dropped wifi and the missing name before the queue forms, not during it.","2024-05-10",[74,75,86,937],"resilience","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1777706326960-0df146e5ff08?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":940,"title":941,"description":942,"date":943,"author":9,"category":10,"tags":944,"image":946,"readTime":18},"\u002Fblog\u002Fwhat-to-capture-at-registration-and-what-to-skip","What to capture at registration, and what to skip","Every extra registration field costs you completions and gives you data you will never use. Here is how to decide what earns its place on the form.","2024-05-03",[12,39,94,945],"forms","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1698682165142-3811908457f0?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":948,"title":949,"description":950,"date":951,"author":9,"category":156,"tags":952,"image":953,"readTime":18},"\u002Fblog\u002Fself-check-in-with-accessibility-and-dignity","Self check-in with accessibility and dignity","A kiosk that works for some people and quietly excludes others is a failure. Here is how to make self check-in usable, private and respectful for everyone.","2024-04-26",[15,158,159,441],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1767320282055-6610023cdd50?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":955,"title":956,"description":957,"date":958,"author":9,"category":48,"tags":959,"image":961,"readTime":18},"\u002Fblog\u002Fmoving-a-group-through-a-single-gate","Moving a group through a single gate","A coach of forty arrivals and one scanner is a recipe for a stalled door. Here is how to keep groups flowing through a single point without losing control.","2024-04-19",[50,52,736,960],"groups","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1767321160252-b3e9376bb5d2?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":963,"title":964,"description":965,"date":966,"author":9,"category":199,"tags":967,"image":969,"readTime":18},"\u002Fblog\u002Fradios-roles-and-who-calls-the-shots","Radios, roles and who calls the shots","A door crew without clear roles and clean radio discipline drifts into confusion under pressure. Here is how to set the chain of command before doors open.","2024-04-12",[201,160,202,968],"communication","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1571645163064-77faa9676a46?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":971,"title":972,"description":973,"date":974,"author":9,"category":102,"tags":975,"image":977,"readTime":18},"\u002Fblog\u002Fa-loan-policy-that-protects-your-deposit","A loan policy that protects your deposit","Lending radios, scanners and headsets without a clear policy is how kit goes missing. Here is a loan process that ties every item to a real person.","2024-04-05",[104,105,106,976],"policy","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1523580494863-6f3031224c94?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":979,"title":980,"description":981,"date":982,"author":9,"category":133,"tags":983,"image":985,"readTime":18},"\u002Fblog\u002Fsmall-touches-that-make-attendees-feel-welcome","Small touches that make attendees feel welcome","Welcome is built from small, deliberate details, not grand gestures. Here are the low-cost touches at arrival that attendees quietly remember.","2024-03-29",[135,137,441,984],"hospitality","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1713977331620-35d554301f99?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":987,"title":988,"description":989,"date":990,"author":9,"category":24,"tags":991,"image":993,"readTime":18},"\u002Fblog\u002Flogging-incidents-at-the-door","Logging incidents at the door","When something goes wrong at the front of house, a clear contemporaneous record protects your guests, your crew and you. Here is how to log it well.","2024-03-22",[146,147,149,992],"record-keeping","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1713977399900-f635e05068c6?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":995,"title":996,"description":997,"date":998,"author":9,"category":60,"tags":999,"image":1000,"readTime":18},"\u002Fblog\u002Fconsistent-branding-across-kiosks-and-passes","Consistent branding across kiosks and passes","Guests notice when the kiosk, the pass and the email feel like three different events. Here is how to make every surface look like one coherent brand.","2024-03-15",[63,62,775,409],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1556033773-815b449e2139?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1002,"title":1003,"description":1004,"date":1005,"author":9,"category":114,"tags":1006,"image":1007,"readTime":206},"\u002Fblog\u002Fthe-business-case-for-running-your-own-event","The business case for running your own event","Sponsorships and stalls are easy to book, but an event you own builds something they cannot. Here is how to weigh the cost against the return.","2024-03-08",[116,119,261,262],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1638752097856-017bded8d529?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1009,"title":1010,"description":1011,"date":1012,"author":9,"category":72,"tags":1013,"image":1014,"readTime":206},"\u002Fblog\u002Fsizing-your-event-to-the-venue-not-your-hopes","Sizing your event to the venue, not your hopes","A half-full room reads as a failure even when the numbers are fine. Here is how to match capacity to the space so the night feels busy and right.","2024-03-01",[74,75,86,168],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1722974180453-305758503804?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1016,"title":1017,"description":1018,"date":1019,"author":9,"category":10,"tags":1020,"image":1021,"readTime":206},"\u002Fblog\u002Fgroup-and-household-check-in-handled","Group and household check-in, handled","One person books for six and turns up first. Here is how to check in families, teams and tables without breaking the queue behind them.","2024-02-23",[12,39,94,960],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1569496736555-47c448d556f7?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1023,"title":1024,"description":1025,"date":1026,"author":9,"category":156,"tags":1027,"image":1028,"readTime":206},"\u002Fblog\u002Fkiosks-that-fall-back-gracefully-when-the-wifi-drops","Kiosks that fall back gracefully when the wifi drops","Venue wifi will fail at the worst moment. Here is how a self check-in kiosk should behave when it does, so the queue never knows.","2024-02-16",[15,158,159,498],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1759922378222-47ad736a174d?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1030,"title":1031,"description":1032,"date":1033,"author":9,"category":48,"tags":1034,"image":1035,"readTime":206},"\u002Fblog\u002Fre-issuing-a-lost-or-forwarded-pass-safely","Re-issuing a lost or forwarded pass safely","A guest deleted their email, or shared their pass with a friend. Here is how to put it right at the door without opening a hole in the gate.","2024-02-09",[50,52,736,146],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1544291276-a725341a8357?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1037,"title":1038,"description":1039,"date":1040,"author":9,"category":199,"tags":1041,"image":1043,"readTime":1044},"\u002Fblog\u002Ftraining-casual-staff-for-the-front-of-house","Training casual staff for the front of house","Most of your door crew met the job an hour ago. Here is how to get casual staff confident and consistent before the first guest arrives.","2024-02-02",[201,160,202,1042],"training","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1743324754696-c636e1aed0b6?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",4,{"to":1046,"title":1047,"description":1048,"date":1049,"author":9,"category":102,"tags":1050,"image":1052,"readTime":206},"\u002Fblog\u002Fspares-what-to-carry-and-what-to-skip","Spares: what to carry and what to skip","A spares kit can be a carrier bag or a flight case. Here is how to decide what earns its place at the door and what just adds weight.","2024-01-26",[104,105,106,1051],"contingency","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1763619814380-1637cdf5f796?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1054,"title":1055,"description":1056,"date":1057,"author":9,"category":133,"tags":1058,"image":1059,"readTime":1044},"\u002Fblog\u002Fdesigning-for-guests-who-arrive-late","Designing for guests who arrive late","Latecomers are not a problem to be solved away. Here is how to design an arrival that welcomes the guest who walks in after it has started.","2024-01-19",[135,137,441,401],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1759683733715-af51ea2bcd21?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1061,"title":1062,"description":1063,"date":1064,"author":9,"category":24,"tags":1065,"image":1066,"readTime":206},"\u002Fblog\u002Fconsent-and-the-post-event-email","Consent and the post-event email","The follow-up email is the most valuable thing an event produces and the easiest place to break the rules. Here is how to send it cleanly.","2024-01-12",[146,147,149,148],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1561841505-3ff34c3c431f?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1068,"title":1069,"description":1070,"date":1071,"author":9,"category":60,"tags":1072,"image":1073,"readTime":206},"\u002Fblog\u002Ffonts-colours-and-the-small-print","Fonts, colours and the small print","Brand consistency is not just the logo. Here is how typefaces, colours and the legal small print add up to an event that looks deliberately yours.","2024-01-05",[63,62,775,64],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1628557960762-0d884fd31ea0?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1075,"title":1076,"description":1077,"date":1078,"author":9,"category":114,"tags":1079,"image":1081,"readTime":206},"\u002Fblog\u002Fworking-out-whether-an-event-was-worth-it","Working out whether an event was worth it","A calm framework for judging whether an event earned its place, using the numbers you already have rather than a vanity dashboard.","2023-12-29",[116,119,261,1080],"measurement","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1648691175490-f27c283e5b59?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1083,"title":1084,"description":1085,"date":1086,"author":9,"category":72,"tags":1087,"image":1088,"readTime":206},"\u002Fblog\u002Fthe-wrap-up-that-saves-you-next-year","The wrap-up that saves you next year","The hour of admin after an event feels like the least important work you do. Done well, it is the most valuable thing you hand your future self.","2023-12-22",[74,75,86,596],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1672264416172-7fc1886d1b8c?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1090,"title":1091,"description":1092,"date":1093,"author":9,"category":10,"tags":1094,"image":1095,"readTime":206},"\u002Fblog\u002Fre-entry-and-day-passes-without-the-headache","Re-entry and day passes without the headache","Letting guests leave and return, or buy a single day of a multi-day event, without turning your door into a debate club. A practical guide.","2023-12-15",[12,39,94,528],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1773504356076-5df30d6b532a?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1097,"title":1098,"description":1099,"date":1100,"author":9,"category":156,"tags":1101,"image":1102,"readTime":206},"\u002Fblog\u002Fthe-maths-behind-one-kiosk-versus-three","The maths behind one kiosk versus three","How many self check-in kiosks does your door actually need? A back-of-envelope method using arrival rate and scan time, not guesswork.","2023-12-08",[15,158,159,168],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1543980932-b5fc649a8000?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1104,"title":1105,"description":1106,"date":1107,"author":9,"category":48,"tags":1108,"image":1109,"readTime":206},"\u002Fblog\u002Fthe-anatomy-of-a-fast-scan","The anatomy of a fast scan","What actually happens in the moment a pass is scanned, and the small design choices that make the difference between a four-second scan and a fumble.","2023-12-01",[50,52,736,54],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1637035441761-3caa60044065?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1111,"title":1112,"description":1113,"date":1114,"author":9,"category":199,"tags":1115,"image":1116,"readTime":206},"\u002Fblog\u002Flooking-after-crew-so-they-come-back","Looking after crew so they come back","Good door crew are hard to find and easy to lose. The small things that make people want to work your next event, and the things that quietly drive them away.","2023-11-24",[201,160,202,213],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1695290513842-113d04f5c530?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1118,"title":1119,"description":1120,"date":1121,"author":9,"category":102,"tags":1122,"image":1123,"readTime":206},"\u002Fblog\u002Fpacking-down-without-losing-a-thing","Packing down without losing a thing","The pack-down is when kit goes missing, deposits get lost and tired crew cut corners. A simple system for getting every scanner and tablet home.","2023-11-17",[104,105,106,75],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1634871242922-4a36e146dd3c?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1125,"title":1126,"description":1127,"date":1128,"author":9,"category":133,"tags":1129,"image":1131,"readTime":206},"\u002Fblog\u002Fcollecting-feedback-without-the-survey-fatigue","Collecting feedback without the survey fatigue","Long post-event surveys go unanswered. How to learn what attendees actually thought using shorter asks, the right timing and the data you already hold.","2023-11-10",[135,137,441,1130],"feedback","https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1543702404-38c2035462ad?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1133,"title":1134,"description":1135,"date":1136,"author":9,"category":24,"tags":1137,"image":1138,"readTime":206},"\u002Fblog\u002Fa-data-retention-policy-for-events","A data retention policy for events","Holding guest data forever is a liability, not an asset. How to decide what to keep, for how long, and when to delete it, without losing what matters.","2023-11-03",[146,147,149,148],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1715610258980-546430c583aa?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",{"to":1140,"title":1141,"description":1142,"date":1143,"author":9,"category":60,"tags":1144,"image":1145,"readTime":206},"\u002Fblog\u002Fwhy-a-shared-noreply-address-costs-you-trust","Why a shared noreply address costs you trust","A generic noreply sender on your event emails quietly undermines the brand you worked to build. What it costs, and what to send from instead.","2023-10-27",[63,62,775,310],"https:\u002F\u002Fimages.unsplash.com\u002Fphoto-1642654877094-e8db202268de?ixlib=rb-4.1.0&w=1600&q=80&auto=format&fit=crop",1782495580911]